On orders $49 and up
This offer is not applicable to e-goods and products with price lowered under $49 by a promotion or gift certificate.
Carolina Bay Linens Shipping and Delivery Policies
Here at Carolina Bay Linens we have worked diligently and have spent numerous hours researching information as to try and offer our customers the best pricing and deals possible on not only our products but, for shipping and delivery options. We will strive to ensure you receive the fastest, safest, and most reliable delivery service possible. These options will be noted during the checkout process once you make your item selections. For any product on our site that requires any additional shipping times or instructions will have the information noted on that items' product information page. Also note, if any items that you order become unavailable or if items are put on back-order we will email a notification to you as soon as we become aware of the issue. As well as any other shipment delays that may occur.
PLEASE NOTE: We cannot ship to P.O. Boxes or Military APOs.
Signatures will only be required if there are potential delivery issues to your particular delivery area or address. The customer may request Signature confirmation. However, each delivery service does have its' own set of policies and guidelines and the decision to leave your package will ultimately be at the discretion of the delivering carrier. Once the items are delivered we will receive a confirmation of the delivery.
PLEASE NOTE: If the customer should have any special delivery instructions or specific information for the carrier, we recommend placing a note on your door on the day of delivery, contacting the carrier before the delivery or you are more than welcome to contact us at Customerservice@carolinabaylinens.com. Be sure to reference your tracking number and request.
The delivering carrier and available ship methods will vary depending on your shipment destination:
Deliveries within the United States will be completed by USPS, UPS or FedEx. Available shipping services will be noted in your shopping cart, but generally include:
Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 1-6 business days in transit for delivery.
Next Day Delivery
Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 1 business day in transit for delivery.
2 Day Delivery
Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 2 business days in transit for delivery.
3 Day Delivery
PLEASE NOTE: If shipping to Alaska, Hawaii, or Puerto Rico, enter your shipping zip code in the Shopping Cart to calculate additional fees/shipping restrictions or contact customer service at Customerservice@carolinabaylinens.com, for further assistance. At this time, we are not offering any shipping overseas or to Canada. If you have questions regarding this, please contact customer service.
Large Parcel Deliveries:
We want to make sure your order gets to you safe and sound. For items that are too large or fragile to be delivered via UPS/FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can be rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse.
How this works:
1.) Choose a delivery option for your Large Parcel item at checkout
Available delivery methods vary by item; all service options will be displayed in the shopping cart.
2.) Your order gets picked up from the warehouse
We'll send you a Ship Confirmation email to let you know your order is on its way.
3.) Order is shipped to a Local Delivery Terminal
A Large Parcel carrier transports your order with care to a delivery professional in your area.
4.) Delivery appointment scheduled
Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window.
5.) Day of Delivery:
Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.
The "Lowdown" on deliveries:
Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. Each lead time varies based on many different factors. If we are shipping from a warehouses stock items that can be shipped the same day or within 24 hours, these items may ship a little faster. Other items may require a longer time (e.g. 2-4 weeks). If a longer lead time is predicted, it will be noted on that particular item's product page. Once your order is processed if we notice a particular delay in shipping for circumstances beyond our control we will notify you as soon as possible so that you may choose to agree to the additional delivery time or you would have the option to cancel your order/item.
For Small Parcel shipments within the United States, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult with customer service if you feel or disagree with the delivery/lead time or if you have other questions or concerns.
For Large Parcels, delivery usually takes between 3-6 business days from the time your items leave the warehouse. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent to ensure your item is delivered in perfect condition.
You will receive notification via email once your tracking information becomes available.
The "Lowdown" on how our Free Shipping works:
In order to keep your costs down and our pricing simple, we either provide free shipping, low cost shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States. We won't surprise you with any hidden charges or handling fees.
Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.
Please refer to the following chart to understand the specific shipping rates for items that fall under our Shipping Policy:
Standard Shipping Cost
Order Amount for promotional shipping doesn't include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.
Let's say you want to Ship to Multiple Addresses:
NO PROBLEM! We want to save you time, so we offer you the ability to send products to more than one address within one order.
It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. Simply enter an address for each recipient, or select an address from your Address Book.
We understand that high shipping cost can be one of the top reasons consumers walk-away from shopping online and we can't have you missing out on our great products and awesome prices!! So, we will do what we can to keep it simple, to keep our pricing as straightforward as all-inclusive and as quick, as possible. Just understand that sometimes things happen that are truly out of our hands and no matter how much we would love to not have issues, sometimes they do "pop" up. However, we will work with you and the carriers to stay in contact, keep you up-to-date and get your items there when you need them.