Return Policies and Procedure

You can create a return request right from your customer account.


Carolina Bay Linens Online Store Return Policies:

Carolina Bay Linens will strive to offer little to no cost hassle-free returns for all of our customers. We understand how important time is to our customers and by reading the Policies listed below you will have a full understanding of how the return process works, our privacy policies and other terms of service for purchasing items on our E-Commerce store. We know that mistakes happen on our part as well as customer's part and everyone at Carolina Bay Linens will do everything we can to make your online shopping experience a pleasurable one. If you ever have any questions and ANY time feel free to email and call our customer service department at:

customerservice@carolinabaylinens.com.

NON-DEFECTIVE MERCHANDISE

If you wish to return non-defective, unused merchandise that you have ordered and received, please email our Returns Department at returns@carolinabaylinens.com within 15 days of receipt of merchandise, or you may fill out an online RMA (Return authorization) form; specifying what you want to return and the reason for the return. The merchandise must be in the original packaging and be unused. Upon receipt of your request to return non-defective merchandise, Carolina Bay Linens will follow up with you via phone and/or email. For merchandise approved for return, a return authorization number and return address will be provided. DO NOT RETURN merchandise without receiving from Carolina Bay Linens the return authorization number and return address. Failure to follow this procedure jeopardizes proper replacement or credit to you.

For merchandise that meets these requirements, Carolina Bay Linens will issue a merchandise refund (less any applicable restocking fees and shipping charges associated with your purchase) after your return has been received and inspected. Customer will be notified of any intended shipping charges and/or restocking fees that would be deducted from the anticipated refund or credit. Some closeout and clearance items are not subject to returns. These items will show a notation in the item description or by special disclaimer during the checkout process.

INCORRECT MERCHANDISE

Please email Carolina Bay Linens (returns@carolinabaylinens.com) at once if you receive merchandise that is not what you ordered either due to a mistake by Carolina Bay Linens or the manufacturer. We will make every attempt to expedite a replacement shipment of the correct merchandise you ordered. You will not incur any incoming or outgoing shipping charges associated with the merchandise you received in error. Carolina Bay Linens will contact you by phone and email to provide you with a return authorization number, return shipping label(s) and other information. DO NOT RETURN Merchandise without your authorization number and return label(s). Failure to follow this procedure jeopardizes proper replacement or credit to you.

DAMAGED MERCHANDISE

Please email Carolina Bay Linens the details of the problem(s) with the merchandise. We will make every attempt to replace approved damaged merchandise as promptly as possible, at no additional cost to you. Carolina Bay Linens will contact you by phone and/or email regarding the damaged merchandise. DO NOT RETURN merchandise until Carolina Bay Linens has provided you with a return authorization number and return shipping labels(s) which specifies where the merchandise is to be returned. Failure to follow this procedure jeopardizes proper replacement or credit to you.

In many cases, our manufacturers require that a sample or samples of the damaged merchandise be sent to them for inspection prior to approving acceptance of issuing replacements or credit.

Defective merchandise claims need to be received within 15 days of receiving the product. For claims that exceed 15 days, the manufacturer determines reasonable expectations of the product's performance based on factors such as cleaning procedures, chemical products used in cleaning the product, frequency of cleaning the product and how long the product has been used in service. The manufacturer determines whether a credit or replacement is to be issued and whether they wish the defective merchandise to be returned to them.

If merchandise shipped via UPS, Fed Ex or USPS is visibly damaged at the time of delivery, refuse the package(s) that are damaged, but accept those that are not damaged. Email Carolina Bay Linens (customerservice@carolinabaylinens.com)

) at once so that we can expedite the replacement and process a claim. If you received concealed damage from one of the above mentioned carriers, please email Carolina Bay Linens ( customerservice@carolinabaylinens.com) immediately so that Carolina Bay Linens can initiate a claim for the damaged product(s). In both instances, Carolina Bay Linens will both call and/or email you an acknowledgement that we received your report of a problem. DO NOT RETURN merchandise without receiving from Carolina Bay Linens a return authorization number and return shipping label(s) for return to the proper address. Failure to follow this procedure jeopardizes proper replacement or credit to you.

If merchandise shipped via common carrier (trucking companies) arrives visibly damaged, you should refuse delivery of packages containing damaged merchandise, but accept those that are not damaged. You must note on the delivery receipt at the time of delivery a detailed list of what was damaged and refused. Email returns Carolina Bay Linens immediately to advise us about the damage. Please email a copy of the delivery receipt and provide notes about the damaged contents and boxes. If the boxes arrive crushed or re-packaged, you should inspect the contents for damage and record it on the delivery receipt and the condition of the boxes. If you find that some merchandise is damaged, immediately contact Carolina Bay Linens at returns@carolinabaylinens.com so a claim can be filed with the carrier. Carolina Bay Linens will both call and/or email you to confirm your report of damaged merchandise. We will do our best to expedite replacement of the damaged merchandise and provide you with the return authorization number as well as return shipping label(s). DO NOT RETURN merchandise without receiving from Carolina Bay Linens a return authorization number and return shipping label(s) for return to the proper address. Failure to follow this procedure jeopardizes proper replacement or credit to you.